FAQ
🛍️ Orders & Products
Q: Are your products dishwasher and microwave safe?
Our ceramic mugs and tumblers are dishwasher safe, but we always recommend hand-washing to protect the glaze and laser-etched detailing. Microwave safety varies by product — check the listing for specifics or drop us a message if you’re unsure! We recommend that our water bottles are hand washed.
Q: What size are your mugs?
Our flat-white tumblers hold around 6oz (the perfect flat white or cortado size). Our speckled mugs hold 10–12oz — ideal for tea & coffee, or a big morning brew.
Q: Do you sell gift sets?
Yes! You can add a gift box to any order for just £3. We’ll wrap your item in tissue paper with a ribbon and include a message if you like (you can add a note at checkout!)
Q: I don’t see my dog’s breed. Are you adding more?
Yes! We started with bulldogs (we’re a little obsessed) but now include Frenchies and dachshunds — and we’re planning to add more popular breeds. Got a request? Let us know on Instagram @arfandwin (https://instagram.com/arfandwin).
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🚚 Shipping & Returns
Q: Where do you ship?
We ship worldwide from the UK — including the US, Canada, Australia, New Zealand, and most of Europe. International shipping rates are calculated at checkout.
Q: How long does shipping take?
• UK: 2–4 working days
• International: Usually 7–14 days depending on customs. Just to let you know that any customs charges are the responsibility of the buyer.
We’ll always email you with a tracking number once your order is dispatched.
Q: Can I return or exchange my item?
Of course — we accept returns within 14 days of delivery as long as the item is unused and in original packaging. Drop us a message to arrange a return. Custom or personalised items may not be refundable.
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🐶 The Mission
Q: Do you really support dog charities?
Yes! A portion of every sale goes directly to bulldog rescue. You can learn more about our story here https://www.arfandwin.com/giving-back
We also donate lots of swag to fundraisers, raffles and auctions.
Q: Are you real dog parents?
We sure are. Arf and Win (our beloved bulldogs) inspired the brand — and we’ve since added a Frenchie and a cheeky Dachshund to the crew. Follow our daily adventures on Instagram (https://instagram.com/arfandwin)!
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💌 Other
Q: Can I stock Arf & Win in my shop?
Yes! We love working with like-minded boutiques, cafés and dog-friendly spaces. Email us at arfandwin@yahoo.com with your store details and we’ll send our wholesale pack.
Q: I’m an influencer/content creator – can we work together?
We’d love to hear from you! If you share our values and aesthetic, email or DM us — we run occasional seeding and ambassador programs.